At RTV Sales, we aim to make your shopping experience as seamless and convenient as possible. Here is everything you need to know about our shipping and return policies.
Shipping Policy
Shipping Options
We offer a variety of shipping options to suit your needs:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Shipping Rates
Shipping rates are calculated based on the weight of your order and the delivery destination. You can view the estimated shipping cost during the checkout process.
Free Shipping
We offer free standard shipping on all orders over Rs.1000/- No promo code is needed; the discount will automatically apply at checkout.
Order Processing Time
Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped, along with tracking information so you can monitor your delivery.
International Shipping
We currently offer international shipping to select countries. Please note that delivery times and rates vary depending on the destination. Customers are responsible for any customs duties or import taxes that may apply.
Return Policy
7-Day Return Guarantee
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 7 days of the delivery date for a full refund or exchange, subject to the following conditions:
- The item must be in its original condition, unused, and with all original packaging and tags intact.
- Proof of purchase is required for all returns.
How to Return an Item
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Contact Us: Email our customer service team at returns@rtvsales.com to initiate a return. Please provide your order number and the reason for the return.
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Receive Return Instructions: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
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Ship the Item: Pack the item securely and include the RMA number inside the package. Ship the item to the return address provided by our customer service team.
Return Shipping Costs
Customers are responsible for return shipping costs, except in cases where the item received is defective or incorrect. In such cases, RTV Sales will cover the return shipping expenses.
Refund Processing
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. You will receive a confirmation email once the refund has been processed.
Exchanges
If you wish to exchange an item for a different size, color, or model, please follow the same return process. Once we receive your returned item, we will process the exchange and ship the new item to you at additional cost.